Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 812-232-0981 or make an appointment online!
Alexandria Montgomery, 06/15/2022
Best Service ever!!! Went in to have my front axles and transmission checked, I met Brian, I told him the car was making a loud noise and grinding, the Mechanic test drove the car and came back in and said I know just what's wrong (also I have been dealing with this issue for 2 years and a shop I went to before last summer for the same problem somehow missed) both front cv axles were super bad and, they walked me through everything needed and now my car well for me this is new it has never driven right until now its like a new car smooth. Thank You All For The Great Service!!